Privacy Policy
01Who we are
Start Here is a set of shop-floor tools — a box maker, a nut and bolt generator, a measurement vault, cut-list and setup calculators — operated by Start Here Tooling Co. (“Start Here”, “we”, “us”). This policy covers starthere00.com, the signed-in app, and our mobile app.
Questions about anything here go to zero@starthere00.com, or through the support form.
02What we collect
Account information
Your email address, the name you give us, and your preferred units (mm or inches). Passwords are handled by our authentication provider and stored only as salted hashes — we never see or store your plaintext password.
What you make
The work you save: projects, objects, cut pieces, measurements, box and nut-and-bolt designs, machine setups, checklists, notes, and saved email addresses you send cut lists to. All measurements are stored in millimetres; mm/inch is a display preference only.
Voice capture
If you use voice measurement capture, we process the audio you record to turn it into a number. Audio is sent to our speech-to-text provider for transcription, and the resulting text is sent to our AI provider to extract the measurement. We keep the parsed measurement and, where you have corrected a result, the correction — so the tool gets better at hearing you. We do not use your recordings to train third-party AI models.
Payment information
Subscriptions and Scrap Bin purchases are processed by Stripe. Card numbers never reach our servers. We store the subscription status, plan, billing period, and the Stripe identifiers needed to keep your account in sync.
Usage and device data
Pages viewed, tools used, features clicked, which variant of an A/B test you saw, approximate location derived from IP, browser and device type, and IP address. IP addresses are also used to rate-limit public forms and abuse-prone endpoints.
What you send us
Messages you submit through the support or contact forms, including your name, email and whatever you write in them.
03How we use it
- Run the tools and save your work between sessions.
- Authenticate you and keep your account secure.
- Take payment, manage subscriptions, and send receipts.
- Answer support requests — the email you write from is used to reply to you.
- Send service email you can't opt out of while you hold an account: welcome, billing receipts, failed payments, cancellations.
- Send marketing email and our newsletter, only where you asked for it. Every one has an unsubscribe link.
- Understand what people actually use, measure conversion, and run A/B tests on copy and layout.
- Detect and block abuse, spam, and prompt-injection attempts against our AI-backed features.
- Meet our legal and tax obligations.
04Why we are allowed to (UK/EU)
If you are in the UK or EEA, we rely on: contract — to give you the service you signed up for and take payment; legitimate interests — to secure the service, prevent abuse, and understand usage in aggregate; consent — for marketing email, non-essential cookies, and voice capture, which you can withdraw at any time; and legal obligation — for tax and accounting records.
07How long we keep it
- Account and saved work — for as long as your account is open, then deleted within 30 days of you closing it.
- Voice recordings — kept only as long as it takes to transcribe and parse them; the measurement is what we keep.
- Billing records — up to 7 years, because tax law requires it.
- Support messages — up to 2 years, so we have the history of a problem.
- Analytics — up to 26 months, then aggregated or deleted.
08Your rights
Wherever you live, you can ask us to do all of the following, and we will not charge you or treat you differently for asking:
- Get a copy of the personal information we hold about you.
- Correct anything that is wrong.
- Delete your account and the data in it.
- Export the measurements and designs you have saved.
- Opt out of marketing email and of analytics tracking.
- Object to or restrict processing, and — in the UK/EEA — lodge a complaint with your data protection authority.
Email zero@starthere00.com or use the support form. We respond within 30 days. We will ask you to confirm you control the account's email address before we act on a request.
California residents: we do not sell or share personal information as those terms are defined by the CCPA/CPRA, and we do not use it for cross-context behavioural advertising beyond the conversion measurement described above.
09How we protect it
Traffic is encrypted in transit. Data is encrypted at rest by our database provider. Access to your rows is enforced in the database itself by row-level security, not just in application code, so one account cannot read another's work. Administrative access is limited to those who need it, and privileged API keys are never exposed to the browser.
No system is perfect. If a breach ever affects your personal information, we will notify you and the relevant regulator as the law requires.
10Where your data lives
We are based in the United States and our providers process data in the United States and other countries. Where information moves out of the UK/EEA, that transfer is covered by Standard Contractual Clauses or an equivalent safeguard in our agreement with the provider.
11Children
Start Here is not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has given us data, write to zero@starthere00.com and we will delete it.
12Changes to this policy
When we change this policy we update the date at the top. If a change materially affects your rights, we will email account holders before it takes effect. Continuing to use Start Here after that means the new version applies to you.
13Contact
Start Here Tooling Co.
Address on file — contact us at the email below
zero@starthere00.com
For anything else — a tool misbehaving, a billing question — the support page reaches the same people at zero@starthere00.com.